1. General Provisions
Pricing: We strive to remain affordable while maintaining high-quality standards. However, we reserve the right to increase our costs annually to account for inflation and rising supplier costs.
Contract Terms: Unless otherwise specified in writing, services are either 30-day rolling or 12- month fixed terms, depending on the nature of the service.
Deposits: Any deposit paid toward a project or service is strictly non-refundable, as these funds are used to allocate resources and secure hardware/licensing.
Payment Terms: Payment is due upon receipt of our invoices. Failure to provide payment within 30 days of the invoice date may result in the immediate suspension or termination of all active services.
2. Project Timelines & Delays
Agreed Deadlines: All installations and projects will be assigned a specific Start Date and End Date, which will be agreed with you prior to project begin. Once the start and end dates have been agreed any changes to these dates by you may result in rescheduling fees.
Provider Delay: If a project is delayed solely due to our actions, a compensation credit of 5% per month will be deducted from the remaining project cost.
Client Delay: If a project is delayed due to a lack of feedback, content provision, or approvals from your side, additional charges may apply.
3. Service Specific Terms
3.1. Marketing & Web Services
Website Maintenance: Includes daily backups, plugin updates, and emergency downtime support. This service operates on a 30-day rolling contract.
SEO & Social Media: These services are provided on a 30-day rolling basis.
Plugin Costs: Some website features require third-party licenses (Plugins). These costs are billed annually. We will communicate these costs during initial setup and at each renewal period.
ActiveCampaign: Subject to a minimum term of either 30 days or 12 months, as specified and agreed upon during the setup phase.
3.2. IT & Connectivity
Microsoft Licenses: By purchasing a Microsoft license through us, you agree to a fixed annual term of 12 months.
IT Support: General support contracts operate on a 30-day rolling basis.
Telecommunications & Broadband: These services are subject to fixed-term contracts. Please note that monthly costs may be subject to an annual inflationary increase.
3.3. Hosting & Domains
Renewals: Website hosting and domain names are billed annually.
Cancellations: We require at least 30 days’ notice prior to the renewal date if you wish to cancel or migrate these services.
3.4. Fire & Security
Maintenance: Systems require annual maintenance to remain active. Failure to settle maintenance invoices will result in service termination. A re-activation fee will apply to reinstate the system.
Usage: Additional charges may apply if the system is used excessively or outside of the standard operating parameters defined at installation.